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Privacy Policy

We, IIJ Global Solutions Singapore Pte. Ltd., take your privacy seriously. This Privacy Policy aims to inform you of how we collect and use your personal data in accordance with the Personal Data Protection Act 2012 (hereinafter referred to as the “Act”). We amend this Privacy Policy from time to time.

  1. Definition of Personal Data
    In this Privacy Policy, personal data means “personal data” as defined in Article 2 of the Act.

  2. Collection, Use and Retention of Personal Data and Purpose
    With your interacting with this website, we collect and use the following categories of your personal data for the respective purposes:

    • (a)your IP address and other information about your terminal equipment, like OS, web browser, by logging your access to our website, in order to monitor the proper function of our website, to detect and prevent any unlawful, fraudulent access and protect security of our service, and to improve the quality and performance of our service on this website. The IIJ Group stores personal data in accordance with the applicable regulations on storage of data for fiscal or commercial purposes and, furthermore, it only retains personal data for as long as it is necessary to fulfil the purpose pursued;
    • (b)your web browser’s unique ID and your interaction with our website by setting HTTP cookies on your web browser, in order to provide you with better web experience, e.g. remembering your language preference, to obtain insight that helps us improve the quality and performance of our service on our website, and to personalize advertising shown to you according to your interest. We keep these data until you opt out of our setting cookies by setting your preference as described below; and
    • (c)your inquiries, request, complaint or any other communication to us, your name, email address and other information you provide us in such communication and our response thereto, in order to provide you with our service or useful information you request from us. We retain record of communication with you in accordance with the applicable regulations on storage of data for fiscal or commercial purposes after we eventually close each incident and, furthermore, it only retains record of communication for as long as it is necessary to fulfil the purpose pursued.

    n case you include personal data of any third party in such communications, we assume that you have obtained consent from such third party to your providing us with such personal data.

  3. Your Consent
    We assume that by browsing our websites you consent to our collecting, using and retaining your personal information as described in 2(a).
    We assume that by voluntarily sending your communication to us you consent to our collecting, using and retaining your personal information as described in 2(c).
    We assume that by browsing this website you consent to our setting of the cookies on your web browser for the purposes described in 2(b). If you would like to know more about the purpose of cookies, what cookies we set and how they work, or wish to change your cookie setting, please visit our Cookie Policy here.

  4. Disclosure
    We may disclose your personal data to the following entities:

    • (a)our contractors that assist us in operating our service on this website;
    • (b)our group companies where it is necessary to respond to your request; or
    • (c)competent public authorities where we are obliged to disclose your personal data pursuant to any statutory obligation we are subject to.

    If we disclose your personal data to any other entity, we ask your prior consent thereto

  5. Protection of Personal Data
    We undertake to protect your personal data by keeping in place reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

  6. Inquiry and Complaint
    If you have any inquiry or complaint about how we collect, use, or disclose your personal data, please contact us:

    Privacy Manager
    IIJ Global Solutions Singapore Pte. Ltd.

    Email: info@ap.iij.com
    Phone: +65-6773 6903

    Privacy Policy for EEA(European Economic Area) customers and users
    Please refer to the  IIJ Group Global Privacy Policy.